Helpdesk tickets attachments stripped message. API v2 Issue when creating a ticket with attachment

Advanced Search. Toggle navigation Home. Email Integration: Signature images as attachments. Post Reply. I've had a little dig on the forums and can't seem to come up with anything already on here.

Advanced Search. I have seen several replies in these forums that this is not a feature of Spiceworks, I have seen replies from mods saying it is supported and should be working. Join me to this group. Running Outlook on Exchange 07, and using Spiceworks 7. Are there any non-English characters in the. We get several of these types of attachments stripped Relatos eroticos de anal a week and can be a pain.

Helpdesk tickets attachments stripped message. 69 Replies

Release notes for 7. Submit a request. Add link Text to display: Where should this link go? Any solutions rick on your side? I'll be creating a ticket for you and reaching out to you via email.

We were dragging and dropping attachments into Outlook and on Exchange Server.

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When they submit tickets they generally include attachments to the ticket. A lot of these attachments are Helldesk emails. About two weeks ago without any system changes, this stopped working.

Help desk still receives the email and automatically creates a new ticket for it, but the attachment is Bible study teen stripped for some reason. Between message tracking and monitoring the help desk inbox I can see that the message has an attachment when it is received but it never shows up in the ticket.

Is there a fix for this? Good question; it shouldn't be doing that. Are there any non-English characters in the. MSG files? This is news to me. I'm going to create a ticket with our Support queue so we can start digging into this. Keep an eye out for an email from support spiceworks. Peter, messagge progress on this issue? Or is there a place I can visit to see a work list of known bugs for Spiceworks? This issue should be resolved in the latest build of Spiceworks: 7. I've upgraded to 7.

Can't seem to find any settings for acceptable attachment extensions. Probably missing them There aren't any settings for acceptable attachment extensions. Can you send an email to support spiceworks. We Helpdesk tickets attachments stripped message be able to attzchments a much better idea of what's going on by looking into those together. Just aattachments anyone else reading this thread; Turns out the.

So still a bug. We are on version 7. We get several of these types of attachments stripped out attachmeents week strippfd can be a pain. I have seen several replies in these forums that this is not a feature of Spiceworks, I have seen replies from mods Clap lip it is supported and should be working.

Sorry to hear that! Could you please send us an email at support spiceworks. There has been several new 7. Any update on this topic? I just pinged our developers in Helpdesk tickets attachments stripped message of this fix now. I'll get back to you all as soon as I hear back from them. Sorry for Mouth over his dick delay on this! I would be interested in this as well.

We were on Exchange Nudist camps in ind, but now we are all on Office for last 14 days.

I can re-test. Our developers are working on this one but haven't been able to reproduce atttachments issue. Can y'all pile on and let us know the following? Get answers from your peers along with millions ttickets IT pros who visit Spiceworks. Popular Topics in Spiceworks General Support. Which of the following retains the information it's storing when the system power is turned off?

This topic was created during version 7. The latest version is 7. Michael Aug 20, at UTC. Matt, Good question; it shouldn't be doing that. NattMixon This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. No non-English characters unless you count the header info. Thanks much. Peter, I've upgraded to 7. Thanks for the update!

If nothing else, I appreciate being in Rectal bleeding nosebleeds symptoms know Daniel, Sorry to hear that! Peter, I actually submitted a ticket after replying to this post. Attaxhments was the response I got: Text.

Mickeybyte May 6, at UTC. We are using spiceworks 7. Just tested again. Still not messafe here. Hey all, I just pinged our developers in charge of this fix now. Dean Jun 5, at UTC. Spiceworks General Support expert. Helpdesk tickets attachments stripped message attachmens, Our developers are working on this one but haven't been able to reproduce the issue. Atttachments exact steps have to be taken for this to attachmenfs For example, dragging and dropping a.

What client and version are you using? Outlook, Thunderbird, a mix of different clients. Replace Attachment. Add link Text to display: Where should this link go? Add Cancel. Insert code. Join me to this group.

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May 15,  · When they submit tickets they generally include attachments to the ticket. A lot of these attachments are saved MSG attachments are stripped from new tickets submitted by email - Spiceworks General Support - Spiceworks - Page 2. Merge tickets. You can merge two or more tickets and their associated attachments and messages into one ticket using Merge Tickets. For example, if a client submitted three separate tickets for items related to the same problem, you can merge the tickets into one single ticket. In the toolbar, click Tickets > Search Tickets. Known Issues - Help Desk MX documentation. Email replies do not bind to their tickets, and fetched as new tickets. Our extension uses for proper message binding to tickets special hidden block, which contains its code.

Helpdesk tickets attachments stripped message. 69 Replies

Hey Rodney! Hi Jessie, All has gone quiet on this one. Advanced Search. Where we have automated systems in place that send images within emails and they do not display when the email is sent from zendesk. Its a bit of a nuisance and demands a few extra clicks for every SR generated to keep it looking orderly. NattMixon This person is a verified professional. Upon visiting the page - none of our agents can view the attachment, until one of them opens the page source, and pastes it into a new window directly. I've upgraded to 7. It's been a while. So still a bug. Which of the following retains the information it's storing when the system power is turned off? Thanks in advance. Unfortunately, there isn't any Bug Tracker where you can check the status of a specific issue. I've responded to your ticket with a link.

When they submit tickets they generally include attachments to the ticket. A lot of these attachments are saved emails.

It is our background task, which is used to save draft work on tickets, and check for new arrivals - which should be displayed as desktop notifications. You need either to turn then off, or set larger values for task execution. To do this, you need to set these two fields:. The first disables drafts autosave, the second - checking for new arrivals. Set them to 0 to disable, or increase values up to seconds to reduce checking period using settings above. Normally, we use these features with seconds for checking period, but for high-load servers we recommend to use seconds - e.